Contact support
Real humans, fast replies. The founder reads every support email.
Email us: [email protected]
Response within one business day on every plan. No tiered support, no chatbot maze.
Before you email
Most questions are answered in the help center — check there first, your fix may be one click away:
- Getting started — signup, first login, going live
- Account & billing — plan changes, cancellation, email changes
- Storefront — custom domains, themes, tracking scripts
- Shipping — EasyPost setup, labels not generating
- Troubleshooting — common errors
What to include
The more of these you send, the faster we’ll fix it:
- Your tenant slug (the bit before
.wer.orgin your dashboard URL). - The dashboard email on the account.
- What you were doing, what you expected, what happened.
- A screenshot of the screen, including the URL bar.
- For weird errors: a copy of the runtime log line if you have access (DigitalOcean shows them).
Specialty inboxes
- Privacy / GDPR / data requests: [email protected] — details at /gdpr.
- Legal / DPA / contracts: [email protected].
- Press / partnerships: see /press.
- Sales / pricing: /contact.
Outage or urgent issue?
Check /status first — we post incidents there as soon as we’re aware. If status looks fine but your shop is down, email [email protected] with the subject line starting URGENT and we’ll page on it.